Best practices in incident management programs

 BEST PRACTICES IN INCIDENT MANAGEMENT PROGRAMS

• Traffic incident management (TIM) is a planned and coordinated program to detect and remove incidents and restore traffic capacity as safely and quickly as possible. 
• Various tools and strategies have been developed and implemented in an effort to improve overall TIM efforts.
• TIM activities are typically categorized into five overlapping functional areas:
• Detection and verification.
• Traveler information.
• Response.
• Scene management and traffic control.
• Quick clearance and recovery.  

 Detection and verification

• Field verification by on-site responders and closed-circuit television (CCTV) cameras 
• Enhanced roadway reference markers and automated positioning systems to support accurate identification of incident location by motorists or response personnel
• In rural areas, motorist aid call boxes and automated collision notification systems (ACNS) to speed detection